Grievance and Redressal

IMM would strive for customer satisfaction within the framework of law, adopted policies and procedures. The company guides its customers who wish to lodge a complaint and also provide guidance on what to do in case the client is unhappy with the outcome.

The customer may register his/her query/complaint to the Company which shall be addressed to the Grievance Redressal in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as under:

Name of the Grievance Redressal OfficerMr. Subhadeep Chakraborty
AddressFair Vinimay Services Private Limited
205, 2nd floor, Unique Industrial Estate
Twin Tower Lane
Prabhadevi
Mumbai 400 025
Tel. 022 24221106
Email : grievance@imm.com

If the customer's complaint/dispute are not redressed by the Grievance Redressal Officer within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of the Department of Non-Banking Supervision (DNBS) of the Reserve Bank of India (RBI), Mumbai under whose jurisdiction the registered office of IMM falls. The name and contact details of the Officer-in-Charge of the Regional Office of the DNBS, RBI (also displayed on the website) are provided hereunder:

Officer-in-Charge
Department of Non-Banking Supervision
Mumbai Regional Office
Reserve Bank of India,
3rd Floor, Garment House
Dr. Annie Besant Road, Worli
Mumbai – 400 018